Patient Support Desk
Frequently Asked Questions & Help
Find quick answers about online report tracking, OTP verification, and bill payments.
Your Patient ID (e.g.,
PAT2610120001) is clearly printed on the top section of your registration slip, billing receipt, and money receipt given by the hospital reception desk.
Routine investigations such as Complete Blood Count (CBC), Blood Glucose, and Urine Routine are typically verified within 2 to 4 hours. Biochemistry and specialized hormonal assays take 12 to 24 hours. You can check the real-time status anytime on this portal.
Under medical ethics and healthcare data confidentiality regulations, diagnostic records cannot be displayed without verifying the patient's identity. SMS OTP ensures only you or your authorized family member can view your medical findings.
If an invoice has an unsettled or due balance, the clinical findings remain protected until the bill is settled. As soon as you complete the payment via bKash, Nagad, or Card through this portal, all verified reports on that bill unlock immediately.
Yes. Downloaded reports contain the official digital signature, qualifications, and verification credentials of the consultant pathologist, along with an authenticity hash. They are 100% valid for clinical consultations.
Still have questions or need assistance?
Our laboratory patient care team is available 24 hours a day, 7 days a week.
Emergency Helpline: +880 9610-001122
Patient Desk Email: support@humanresearchlab.com
Diagnostic Center: Plot 12, Biomedical Avenue, Medical Zone, Dhaka-1212